How do I pick a document retrieval company ?
When selecting a document retrieval company to assist you with obtaining documents and filings not available online, here are some key things to consider:
- Does the company have a main office/contact in the same time zone as you?
- Does the company sub-contract all work, or do they have employees in the field doing the retrievals?
- How long has the company been in the document retrieval business?
- Is the company good at transmitting documents in the format you require? Email, fax, overnight?
- What is the company's pricing schedule? Do they charge rush fees, copy fees, transmittal fees? Do they charge per page, or are thre flat rates? Are there volume discounts?
- Can you speak with some of their present customers to get a feel for their level of satisfaction?
- Are they experts in this niche, or is this just one of dozens of services they offer?
- How good are they at updating their customers with the status of research requests?
- Do they understand what they are retrieving, and can they offer advise and input, or are they just doing exactly what you tell them to do?
- Selecting a document retrieval company can be challenging, and it may take a few requests with a few different companies to find the best one to meet your specific needs.
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